Frequently Asked Questions
Shipping & Returns
Is there a cost for shipping?
Standard shipping is complimentary for all orders.
Do you ship internationally?
Currently, we only ship to addresses within the United States.
How long will it take for my order to be processed?
Orders are typically processed within 3-5 business days.
What is your return policy?
We offer a 7-day return policy, which means that you have 7 days from the date of receiving your item to request a return.
What conditions must the item meet for a return to be eligible?
To be eligible for a return, the item must be in the same condition as when you received it. This means that the item should be unused, with its tags still attached, and in its original packaging, which should include a receipt or proof of purchase.
How can I inquire about returning damaged items?
For any inquiries related to damaged items or questions about our return policy, please feel free to contact us at firstname.lastname@example.org.
How will I know if my return has been approved for a refund?
Upon receiving and inspecting the returned item, we will notify you about whether your return has been approved. You'll be promptly informed of the status of your refund.
How will I receive my refund?
Refunds will be issued using the same payment method you used for your original purchase. For example, if you made the purchase with a credit card, your refund will be credited back to the same card.
Is there a specific timeline for receiving my refund?
It's important to note that the timing of the refund can vary. After we issue the refund, it may take some time for banks or credit card companies to process and post the refund to your account. The exact time frame depends on your financial institution and can vary.
What should I do if I haven't received my refund within the expected time frame?
If you haven't received your refund within the expected time frame, we recommend contacting your bank or credit card company to inquire about the status of the refund. They may provide you with more specific information about the timeline.
Do you offer resizing for rings?
Yes, we offer complimentary resizing for rings. We can resize your ring to be up to 3 sizes larger or smaller than the originally listed size.
Is there a cost associated with resizing?
Our resizing service is complimentary. We want to ensure that your ring fits you perfectly.
What is the limit for resizing?
We can resize a ring to be up to 3 sizes larger or smaller than the originally listed size.
Are there any conditions or limitations for resizing?
After resizing is complete, all sales become final. We recommend ensuring your desired size is accurate before requesting resizing.
How do I request a resizing for my ring?
To request a resizing or inquire about the process, please contact our us at email@example.com. We'll be happy to assist you with the resizing process.
How should I clean my jewelry?
Regularly clean your jewelry using a mild, phosphate-free detergent mixed with warm water. Gently scrub with a soft brush, then rinse thoroughly. For delicate pieces, consider using a jewelry cleaning solution specially designed for that type of jewelry.
What's the best way to store my jewelry safely?
Store each piece separately to prevent scratches and tangles. Use soft jewelry pouches, individual jewelry boxes, or a jewelry organizer with compartments. Avoid exposing your jewelry to direct sunlight, extreme heat, or humidity.
Should I remove my jewelry during certain activities?
Yes, remove your jewelry when engaging in activities that might expose it to chemicals, like swimming or cleaning. It's also a good idea to take off your jewelry before showering, as soaps and shampoos can leave residues that tarnish metals and gemstones.
What precautions should I take while handling my jewelry?
Put your jewelry on after applying cosmetics, lotions, and perfumes to avoid residue buildup. Additionally, it's recommended to remove jewelry before going to bed to prevent damage caused by movement during sleep.
How often should I have my jewelry checked?
Inspect your jewelry periodically for loose stones, damaged clasps, or any signs of wear. It's advisable to have your jewelry professionally cleaned and inspected by a jeweler at least once a year.
Do different gemstones require different care?
Yes, different gemstones have unique care requirements. For example, diamonds, sapphires, and rubies are durable and can handle more cleaning, while softer stones like opals and pearls need gentler treatment.
Have more questions or need assistance? We're here to help! Please feel free to send us an email at firstname.lastname@example.org, and we'll be delighted to assist you.