Shipping and Returns Policy
At Sheena Stone, we are committed to providing a seamless shopping experience, from the moment you place an order to the post-purchase phase. Our Shipping and Returns Policy is designed to ensure transparency, clarity, and satisfaction for our valued customers. Please read this policy carefully to understand the processes related to shipping, returns, and refunds.
Shipping Information
We're pleased to offer complimentary standard shipping for all orders. However, please note that currently, we ship exclusively to the United States.
Order Processing Time
Please allow us 3-5 business days to process your order.
Delivery Timeframes
For standard shipping, anticipate a delivery time of approximately 5-7 business days. Please keep in mind that delivery times can vary depending on your location and potential delays. We are unable to guarantee specific delivery dates.
Returns and Refunds Information
Our return policy allows you 7 days from the date of receiving the item to request a return.
Eligibility for Return
To qualify for a return, the item must remain in the same condition as when you received it. Please ensure that returned items are unused, have their tags attached, and are in their original packaging, including a receipt or proof of purchase.
Return Procedure
To initiate a return, kindly reach out to info@sheenastone.com. Our team will provide you with clear instructions on the return process.
Return Shipping
Customers are responsible for covering the cost of return shipping unless the return results from an error on our part. In such cases, we will provide a prepaid shipping label for your convenience.
When returning an item, please ensure it is securely packaged and shipped using a trackable method to guarantee safe arrival. The item should be received in its original condition.
Exclusions
It's important to note that personalized or custom-made jewelry is not eligible for returns unless the item is damaged or the error is on our part.
Refund Timeframe
Upon receiving and inspecting the returned item, we will promptly notify you regarding the status of your return. Refunds will be issued through the original payment method. Please be aware that the processing and posting of refunds by banks or credit card companies may take up to 10 business days.
Contact Information
If you have any questions or concerns about our Shipping and Returns Policy, please contact us as follows:
- Email: info@sheenastone.com
- Phone: +1.516.972.0234
Effective Date: October 20, 2023